Automation, from the automated recording of accident reports to the automated estimation of vehicle damage, has stripped the claims process of its sluggish nature. With automation, policyholders can track the progress of their claims in real time, ensuring greater transparency and trust.
Additionally, automation minimizes human error in the claims process; this can mean the difference between an incorrect and correct settlement. A mistake in calculating settlement amounts or misinterpreting liability insurance could lead to an incorrect claim payout, and in worse-case scenarios, a potential dispute.
While technology is undoubtedly transforming the third-party claims process for the better, continuous improvements are necessary. As technology continues to evolve, both insurance companies and insured individuals should stay agile to adapt to these changes efficiently.